Refund Policy

At Country Furniture we take pride in the quality and craftsmanship of our products. In the event that you are not satisfied with your purchase please follow the instructions below. Please retain receipt for refunds or exchanges. 

 

Rugs, Lighting, Accessories

-Three day full refund on stocked non-sale items

 

In-Stock Furniture

-Seven day full refund on regular stocked items

 

Special Order/ Custom Orders

-No refunds on custom ordered furniture. Store credit will be issued and a 25% restocking fee will apply. 

 

Sale Items

-50% or more off is final sale.

 

Claims

-In the case of a posssible claim, be prepared to provide photos and contact your sales representative as soon as possible so we can file a claim to our Claims Department most effieciently.

 

 

PLEASE SEE

Canceling special or custom orders cannot be done if production has started. Shipping and delivery is not refundable.

Returns are issued using the original method of payment. Please note interact returns take up to 10 business days to show on statements.

 

 

 

 

For more information or specific inquiries on our Return Policies and please contact your Sales Representative (stated on receipt) at their respected store location.

 

North Vancouver

604.985.3359

Heidi Roth- Store Manager

 

Granville

604.738.6411

Rob Conniff- Store Manager

 

Calgary

403.515.0011

Jim Gavriel- Store Manager

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